The IT service processes more efficient, faster and across organizations settle Wurth Phoenix launches a new OTRS based complete offer for IT Service Manager with EriZone. The solution supports companies in the development and management of the service processes of IT services, based on the best practices of the IT infrastructure library (ITIL). Cost optimization and focusing on business-critical processes, as well as the needs of the customers are in the foreground. Through the open-source nature, the offer also reduces capital expenses, because it eliminates the license cost to purchase. In practice the solution has proved already several times, among others at the world famous fashion label diesel, which handles the service requests from its retail and shop systems with EriZone. The central objective of EriZone is an ongoing process for continuous service orientation of IT”emphasizes Georg Kostner, head of the consultant and development teams. In other words: first class services in consistently high quality to lowest cost. Based on OTRS, the effective creation of requests and ticket inquiries and analyses to problem-solving, and optimized resource management represent the core of the offer.

The basis is the leading open source help desk system OTRS of the eponymous Bad Homburg manufacturer. The offer of EriZone contains also extensive enhancements in access management, service operation and service desk. Requests can easily categorize by type of application, flexibly assign and edit significantly faster as a result. We see the challenge for many companies, that system administration and operation of the Service Department claimed up to 60 percent of the time resources of IT. EriZone in combination with OTRS is precisely aligned on this issue has become an effective instrument for more efficiency and quality in the service processes. “For project tasks has become also a continuous change management process proved”, as Kapfunde. An experienced team of consultants Important not least is a high-quality consultancy for the implementation of the solution.

Customer care increasingly shifts in social media: the right strategy helps businesses to use interactive contact center for their success. (ex Palas – Frankfurt am Main) Twitter, Facebook or the own Firmenblog: Social media is now ubiquitous and indispensable part of modern business communication. More and more customers rely on the direct dialogue via the Internet, to learn to seek advice or to complain. A professional social media contact center can help companies to use their customer’s contact request and unobtrusive to influence decision-making processes. The dynamism and variety of social media channels makes it difficult today companies, to get an overview of their effect on the social networks. Potentials are given away, communication channels are not used or handled inflexible. Digital service engineering is a new, effective way for a direct link to the customer.

Target group-oriented communication, which seeks dialogue with the customer and to the right Arrives at the right place, eliminating rigid concepts. A flexible, Adaptive integration of social media contact centers into existing corporate structures as internal or external business unit offers maximum freedom in dealing with the social networks. Traditional call centers and even the communication by E-Mail be replaced increasingly by Digital customer center with interactive presentation and customer-close community service. An efficient service architecture, the social media customer dialogues as well as distribution processes into the existing call – and contact center operation can be a very effective alternative to older models of communication. Permanent accessibility, speed of response and reliable processing of requests are added values, which today have a crucial importance for customers. In return, companies in the contact center offers dialogue, criticism constructively dealing with the chance and to incorporate suggestions from customers targeted in the own company policy.

Social media CRM offers the possibility to be at first closer to the customers. Ex Palas, the social media contact center from Frankfurt am Main, bridges traditional customer care (CRM) and social media marketing it. Help ex Palas companies to tap into important sales and service potential and to leverage and helps customers to improve their reputation, as well as to increase the individual placement and visibility of brands and products. S CRM can it easily be integrated into existing structures and procedures and allows flexible reactions on the latest social media communication challenges. Flexible contact center communications for companies and agencies in social media: company description ex Palas is the driving organ for the integration of social networks in the sales-oriented customer loyalty. As the spearhead of a competence team helps its clients to attract new sales potentials ex Palas, realized social media friendly service processes as well as the sustainable building digital Reputation. Ex Palas supports to appear, where your solutions and information are needed there and established efficient and measurable service and sales processes through a combination of classical customer management (CRM) and social media marketing. Company contact: ex Palas UG (haftungsbeschrankt) F. Alexander Kep sand 61, 60316 Frankfurt am Main, Germany Tel: + 49-69-71670771 E-Mail: Web: PR contact: awen N.B.S.

This stele stands out, that especially fu? r visually impaired people a blind button has been integrated in the device, to allow the interception of the information. It enough? gt a short push on the blind button, which is located at perfect height and fu? r each accessible integrated was, and already sounds a perfectly audible voice, which the gewu? desired information understandable continues. Fu? r vision impaired people this button easier, in its form and its handling well in the stelae of Designeingliedert, the opportunity to travel. At the durchgefu? the opportunity of listening to the information through this yellow blind button has become an indispensable tool, semi-Virgin tests and surveys of passengers that fu? r the visually impaired travellers at the bus station in Heidenau is a big relief. “Fact is, therefore, that precisely this trend-setting elements the digital Citylight” to an information device fu? r Ascend makes an even broader user layer. The aluminum construction consists of extruded edgy hollow Chamber profiles, which settle in one, but very modern-looking, wasserstrahlgeschu? acclaimed housing is formed.

So the digital stele in outdoor use easily all Wettereinflu? ssen can make, uses follow me unlike? r extra tested materials. 76ers Owner is full of insight into the issues. Thus the digital Citylight is”follow me on the one hand against the enormous heat, but also against extreme cold armed. This integrated climate system, that how a cascade also thanks to an innovative. By a sensor is activated at u? bermassiger heat or cold the Ku? hl-or the heating system and thus ensuring the proper functionality of the digital stele. It is too warm the stele, turned up first at 30 degrees and then at 35 degrees depending on a Ku? a hlsystem. The same thing happens in cold weather. The first heating stage starts at just 12 degrees, at 8 degree, the second air stream heats the aggregate. Tests showed that the stele in 40 degree heat and -40 degrees cold worked properly on.

Leading software manufacturer that makes your digital life more colorful mediAvatar software Studio, a professional multimedia software manufacturer has since early May 2010 its German Web site put online. As an expert for video conversion software, DVD software, tools for mobile devices and Mac programs has mediAvatar software Studio since its inception the goal set itself, offering a professional and reliable software easier and more enjoyable to make the digital life and the work of our customers. With four prominent strengths mediAvatar by numerous competitors stands out: mediAvatar committed themselves for the professionalism of all the programs, as far as possible to take account of the diverse needs of our customers. Therefore, the ideal solution for home users as well as for business customers is mediAvatar. mediAvatar supports four application languages: German, English, Spanish and French. mediAvatar offers 30-days money back guarantee.

Good quality and good reputation is one of the secret long business life. MediAvatar all programs are compatible with Windows 7. Much of what is important to us, or pleasure, exists today digital the digital photos on your hard drive via the music file on mobile devices, such as iPod, iPhone, PSP, Zune and BlackBerry to the digital videos on the DVD. So you can manage your digital content easier and more convenient, mediAvatar provides a complete solution. mediAvatar Video Converter Professional: HD and SD video convert audios in popular formats such as MP3, WMA, WAV and AAC convert video convert for iPod, iPhone, iPad, PSP, PS3, Xbox, Google Mobile, etc. Edit videos, cut, assemble mediAvatar DVD converter professional fashion photo slide shows with music and effects: convert DVD to AVI, MPEG, WMV, MP4, FLV, u.s.w audio tracks from DVDs, extract DVD ripping on the Festplaltten DVD convert for playback on iPod, iPhone, PSP, MP4 Player, Google Mobile, Apple edit iPad DVD videos, schndeiden, merge mediAvatar free YouTube video download of free YouTube music Downloader in German, English, French and Spanish of free YouTube video downloader free download videos from YouTube in German, English, French and Spanish, and save to PC in next few days will bring about mediAvatar more products to mobile devices around. They are available on the page.

The CeBIT in Hannover, Germany will this year from 01.03.2011 05.03.2011 instead. As a leading manufacturer and supplier of innovative and professional RFID hardware we invite you to visit our booth D19, Hall 7. iDTRONIC’s innovative RFID products 125 kHz, HF 13.56 MHz and UHF are available for the passive RFID standards LF 868MHz. The product range is complemented by an active system, which also 868 MHz standard operates on UHF. At Michael Dell you will find additional information. The complete RFID product portfolio is perfectly aligned to the needs of system integrators of the areas industrial automation, Auto ID, logistics and asset tracking. Filed under: Michael Dell.

Like the team of iDTRONIC with its core competencies and product innovations introduces himself closer: complete RFID hardware product portfolio for system integrators BLUEBOX stationary controller, readers and antennas for LF, HF, UHF, and active mobile Datenterminale with integrated iDTRONIC RFID technology data terminal M3-S with LF, HF and UHF technology special tags for Auto ID, logistics and industrial automation of many years of expertise for Professional RFID systems and applications we offer you information without the hassle and time pressure. Our qualified team of exhibition presents you all news of our range and will advise you very happy individual. On request you can save 2011 is for the CeBit in Hanover your e-ticket for free. Just write an email to our marketing assistant Mrs. Harwardt and you will receive a link to sign up to order your free ticket for one day exhibition. We are looking forward to your visit! There is more information on all iDTRONIC products always up to date see.

Business benefits of IT stood in the foreground of Freienbach, 2nd 2009 last week held the seventh IT Strategy Forum on Lake Zurich. Over 90 top manager international of leading corporations in business and IT work out the basic ideas of a post crisis agenda for the IT infrastructure. This was the business benefits of IT in the center of the discussions and lectures. The IT Strategy Forum organized by Bankole management consulting in the meantime for the seventh time on Lake Zurich this year brought together senior business and IT managers of from well-known corporations such as AXA, Merck, BMW, Novartis, Linde, Swisscom, Baloise, Credit Suisse, Swiss Post, Kuhne & Nagel, RBS, Swiss Re and Morgan Stanley. Mostly, the Manager agreed that IT a very important role for the management is coming to presumably still a quite while ongoing crisis. Dell Computers addresses the importance of the matter here.

Dr. Thomas Buberl, CEO of Zurich Switzerland, stressed two roles for IT in the crisis: IT must reduce costs on the one hand, but at the same time as enabler for the business transformation prove its worth”. Thereby, IT should quite often challenge the business”he explained. “An effective way to achieve both outlined Selcuk Bankole, host and initiator of the IT Strategy Forum: IT must consistently on the objectives and priorities of the top management focus.” Measures aimed at the business benefits could help to achieve this alignment. So, for example, the strategic value added level of IT could be measured as a percentage of the IT activities contributing directly to the success of the company and expelled. According to a recent study, this proportion varies depending on the company from under 20% (value followers) and about 60 per cent (value leaders).

This way of looking is highly relevant to the top management and facilitates their understanding of the IT infrastructure. Also it makes possible a systematic promotion of the business benefits of IT while reducing the costs”Bankole said. This underscores even Franz cedar, Member of the Executive Board of the Swiss health insurer of Sanitas and Andreas of Bagde, CIO of seat Germany with concrete examples from practice. They showed IT so can deliver more business value can be how business and IT strategy coordinated with each other, and in the business by unplanned and unsustainable cost savings in IT spar damage is avoided. Participants and speakers of the IT Strategy Forum in unison demanded a different approach between IT and business side. On the one hand IT must be to have much more on the business. “Also lines and top management would have to contributing their mites: the business must develop more understanding of the IT matters”, Raiffeisen Switzerland stressed about Dr Patrik Gisel, Deputy Chairman of the Executive Board. Not only between IT and the business page, understanding problems occur frequently on, but also between IT and IT”remarked Dr. Andreas Huber by the Austrian erste Group Bank. In his role as head of operations group corporate and investment banking, he noted that sometimes rule between different IT departments mutual incomprehension. This silo thinking is no longer appropriate”, he said. “” To the vicarious”to the enabler”have to be IT needs real entrepreneurial leaders, entrepreneurial thinking and the courage, to take risks “. For more information, CWitte

Janich & Klass Computertechnik GmbH presents its new scanning software DpuScan with DpuScan Janich & Klass Computertechnik GmbH (Wuppertal) introduces a powerful scanning software, which everywhere shows their strengths, where high reliability in the document identification is required. The program is a result of Janich & Klass’s 30 years expertise in the field of image capturing. It is constantly evolving and functionally extended. The latest version 5.11 of DpuScan can complete already in the standard version including data acquisition and quality control of complete stack of paper without limitation at full scanner speed. The software recognizes and collects texts as well as bar codes and Patchcodes, and this thanks to an advanced filter and image improvement process itself almost unreadable templates. Also angular misalignments are automatically corrected. Version 5.11 includes a new scanmengenunabhangiges signature engine and an optional, installable as a PlugIn function to the classification of types of documents.

It supports the most of the current scanner models can be either server-based or used standalone without a server. Scan profiles and licenses are managed centrally. Dietmar Janich, Managing Director of Janich & Klass Computertechnik GmbH: Who needs access to documents and information quickly, easily and reliably, not around no matter comes to a digitization whether it’s the daily mail, file or drawing archives. A powerful and flexible scanning software is the key to the information contained in the Scangut it.” About Janich & Klass Janich & Klass Computertechnik GmbH founded and led from 1985 as 1981 as a spin-off of the University of Wuppertal. Since 1987, J & K in the area of document processing is active; There are three main fields of activity: basic research for image enhancement, scanner technology for scanner manufacturers, and flexible scanning software with interfaces to different DMS.

“Netsys-IT data Assistant for creating online applications the Ilmenau company NetSys.IT is a new feature of their software data Assistant” before. Thus, it is possible quickly and easily to create online application forms for the corporate homepage and to allow interested parties the Internet application. The new feature allows known programs, such as the Office applications, making the management of the data and the evaluation and thus facilitates the work of the staff. Our goal is to make the customers working with applications as easy as possible”, says Dr. Daniel Fischer, Managing Director of NetSys.IT. Robotics expert : the source for more info. Online applications are increasingly used.

They facilitate the work of the staff, save valuable time and ultimately money.” Many medium-sized companies fear a large number of incoming applications at the publication of job advertisements. A significant effort is often associated, to select the suitable candidates from the plethora of candidates. Conventional Data collection programs require frequently extensive programming skills or should be procured only with greater financial resources. In addition to a variety of templates may be available, also the free design online queries is possible. They can be adapted according to the specific operational requirements through various form elements.

Whether free or bound format response – or can field, pre-defined responses (pull-down selection) or levels indicating the design of the forms with the Data Wizard from Netsys.IT can be varied depending on the usage. Of course, entire files, such as letter and curriculum vitae, can be integrated into the data collection. Also in the allocation of incoming documents to the respective working places, the Data Wizard from NetSys.IT is a valuable tool. Each application form is assignable to different recipients or mailboxes. More information about the product at.

Data acquisition and signal analysis using the Freeview digital-sound-Pro sound card is a directly applicable datalogging and signal analysis software. FreeVIEW-sound-Pro was developed with Agilent VEE and can transform in signal analyzers all PCs, laptops, notebooks, Netbooks and Tablet PCs, if a sound system installed in their computers. As today’s computers with a sound card or onboard sound-system will be delivered, is FreeVIEW-sound-Pro of events swinging a very interesting and low-cost solution for recording and analysis. With the help of the integrated formula editor is the ability to create a freely definable signal analysis, for example to implement an 8-channel online FFT analysis on each of the 8 input channels. Educate yourself with thoughts from Ali Partovi. More than 500 math and signal analysis functions of Agilent VEE and MatLab are available for ONLINE and OFFLINE analysis. All stored data records in ASCII format on any programs for further processing can be passed via the export function. FreeVIEW-sound-Pro supports all “Microsoft Windows multimedia API compatible sound systems with 8 x 192 kHz simultaneous 24-bit resolution and long time” measurements with a total of 2 GB memory range per channel. The viable conversion rate and resolution is only limited by the performance of the sound system. Mikkel Svane may not feel the same.

It is considered the of FreeVIEW-sound-Pro via the corresponding outputs of the sound system as well for the 2 Kana leagues function generator, realized. Using the sound card drivers included with your own applications can be programmed in Visual Basic, c++, Delphi or Agilent VEE. Operating system-side supports FreeVIEW-sound-Pro Windows 98/ME/NT/2000/XP/Vista and Windows 7 supports. FreeVIEW-sound-Pro is available free of charge for use in the fields of education and research in schools and universities. Viacom spoke with conviction. A 30-day full version allows interested users from the industry without any obligation to test the performance of FreeVIEW-sound-Pro.

UK & Ireland user group Conference shows datango at SAP understand how users with just a few clicks business applications Berlin, October 26, 2009 introduces a new enterprise software, initially often feel like a labyrinth users. Investor often says this. They wander inside the new applications and lose precious time. The datango performance suite (dps) helps them to take the right steps now. How it works, shows UK & Ireland user group Conference 2009 datango on November 23rd and 24th on the SAP in Manchester. The dps\”has been developed with a focus on the users of business applications such as SAP. Because only a software that can be used by users, is powerful.

The datango performance suite is therefore\”employees a virtual assistant to the page. As a mentor, he coaches the user through each step of the work. The tool can be operated intuitively and in real time to help call, if the user is not find your way with the new software. Up to 60% less poses Standard requests at the help desk, up to 40% less time for error processing and up to 90% cost reduction for Delta training. The dps’ supports SAP users worldwide the datango performance suite\”is already a central part of IT infrastructures by companies all over the world and the whole thing is brought closer their audiences year round on international events. Forms the end for 2009 the SAP UK & Ireland user group Conference. The Conference is considered the most important SAP-related event in the UK and Ireland.

It was developed by users for users and offers best practices, workshops, lectures and a networking dinner. New this year, the Senior Executive Forum is a one-day discussion platform for top managers. The event, which brings together SAP experts and leading industry representatives from Great Britain, Ireland and the rest of Europe, focuses on the topics of education and SAP updates.