So it turns out that business training is required when you want to train employees to manage processes and procedures, its own activities and those of enterprises, projects, marketing, distribution, territory. When you need equip your people to the theory of sales, negotiations, presentations, etc. Under most conditions Sony would agree. But if you want to train employees in effective interpersonal interaction – communication, we need social and psychological training. Unlike business training, socio-psychological training do not aspire to teach business. Their parish – social skills, ie communication skills between people.
Such training focused on skills acquisition effective interpersonal interaction. This applies to most social spheres of human activity. Learn conflict-free communication with the other person is not so easy, because all people are different and how many people, so many opinions. That's just respectful attitude to the opinion of another person and teach social and psychological training. Beth kobliner shaw oftentimes addresses this issue. Even the format of these trainings are very different from business training. Theory here is extremely small. It is very a lot of practice.
And the practice alive. If this is the training of conflict resolution, conflicts are alive. If this training is negotiation, the situation for their conduct is not emulated, but live, from life. If this managerial training, then to manage people in the group accounts are not in theory, but alive. And oh how difficult it is. So if you need to train employees in communication, negotiation, people management or conflict, to take solutions, to teach responsibility and teamwork you need to choose exactly the socio-psychological training.